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All your FAQs answered

All Mr & Mrs Neon signs come with everything you need to get your sign brightening up your space in no time. This includes;

  • 12V DC Power Adapter
  • Wall Plugs & Screws
  • Pre-drilled Mounting Holes
  • Free Remote & Dimmer ($59 value)
    Your choice of;
  • Free Mounting & Hanging Kit ($26 value)

All of our neon signs are quite simple to install and do not require professional installation or maintenance. Our neon signs come with pre-drilled holes on the acrylic backboard to make mounting or hanging installation seamless. There are a few different ways you can install your neon sign depending on the location and surface material, however, all of our signs come with either a free mounting or hanging kit (based on your selection).

Wall Mounting Kit
Our mounting kits come with four (4) wall plugs, four (4) wall screws, and four (4) spacers & wall mount screws. This is for a standard, more permanent installation with the sign mounted onto the wall – please see our neon sign mounting instructions here.

Hanging Kit
Our hanging kits come with two (2) steel wire cables, one (1) carabiner, and two (2) lanyard hooks. Can be used for both temporary and permanent installations, providing flexibility to allow you to hang your sign in different locations – whether that’s in your home or at events. Please refer to our hanging kit guide here.

Other options

If you are looking for a more temporary hanging solution, you can mount your Neon sign with 3M Command strips. Please check the hanging weight restrictions and instructions for command strips before hanging your sign – you may also need to weigh your Mr & Mrs Neon sign first. If you don’t have a mounting or hanging kit, you can use a strong fishing line, a chain or even cable ties – which could be perfect for an event or wedding.

We are so confident in the quality craftsmanship of our LED Neon signs that we have extended our warranty to 2 years for indoor signs and 1 year for outdoor neon signs for faulty items and appropriate use. That means, that anytime after placing your order, we will provide fast support or replace the Neon sign for you on the very rare chance that the sign arrives faulty or the LEDs, power pack or remote & dimmer stop working.

Please contact us immediately via email [email protected] if you need to speak to customer service or if you need specific details on our warranty coverage.

Mr & Mrs Neon’s pricing on Neon signs can vary depending on several factors such as the size, complexity of design, and whether you require an indoor or outdoor sign.

On average, a small neon sign can cost around $200 to $700, while larger and more intricate designs can cost $1,000+.

Visit our Design your own page to create a neon text sign and get live pricing, or check out our Neon sign shop to see our large range of popular pre-designed signs. We have an extensive range of neon signs to suit everyone’s budget, but you can shop some of our popular Neon Signs for under $450 here.

Looking for something a little more custom? To obtain an accurate quote for a custom LED neon sign or artwork, simply complete the custom quote form on this page and our team will provide a free design mock-up and quote within 24 hours.

Mr & Mrs Neon’s industry-leading neon sign designers meticulously handcraft every neon sign to order and follow strict quality control procedures to ensure you have the best quality neon sign that’s bright and long-lasting. We offer three (3) delivery options available at checkout, these include;

Standard: Orders are normally delivered in: 3-4 weeks (Free for orders over $299)

Fast Shipping: Orders are normally delivered in: 14 Days (Fee: $42)

Rush Order/ Express: Orders are normally delivered in: 6-10 Days (Fee: $119)

Please note that lead times begin once payment has been processed and your order has been received. Turnaround times include manufacturing and shipping of your neon sign. If there are any delays in the sign-off of the design proof, this may delay the process. Large neon signs, Outdoor signs and UV printed neon signs may take longer to manufacture due to the manufacturing process, however, all orders with express shipping will be prioritised. Both standard and express order customers will receive tracking numbers via email once your sign has been dispatched.

If you are in Australia and require your sign in under 3 weeks, you can select the express option at checkout (Fees apply). Please also let us know the required date you need the sign for, so we can confirm this will work with our production schedule.

We understand a lot of our signs are used at important events. If you do have an event date and have selected the relevant shipping option, please email us at [email protected] with your event details after purchase so we can be sure to make the production team aware of this date.

Yes, absolutely! We can turn your inspiration or logo into a custom Neon sign for you. All you need to do is share your design or information on what you’re trying to achieve and our amazing designers will get to work. Simply fill out our online quote form on this page, upload your logo, and we’ll start designing and send you a mock-up to review within 24 hours. With unlimited revisions, we can guarantee you’ll have a custom neon sign you’ll fall in love with and have everyone in awe.

Yes! We provide unlimited design revisions until you’re 100% satisfied with your design. 🙂

We offer both indoor and outdoor options, with IP65 waterproof rating available for outdoor signs – offering durability in any environment. 

We use high-quality flexible medical-grade silicone neon flex technology filled with LEDs which not only provide vibrant colours but also ensures durability against damage caused by external factors like rain or wind.

Absolutely! Not only do they consume less power compared conventional glass-based setups, but our manufacturing processes follow ethical guidelines ensuring minimal waste generation along way. This helps contribute positively towards overall environmental sustainability goals being set forth globally today across industries worldwide. 


Custom Neon Signs Australia:

Sydney – Melbourne – Perth – Brisbane – Adelaide